Last updated: July 22, 2026
You may leave or cancel Stripe Checkout before payment is completed. No charge is made for a canceled checkout. AI Creator Cloud credit packages do not create recurring subscriptions. Any future auto top-up feature must be enabled separately with clear authorization and can be disabled.
After payment is successfully confirmed, purchased credits are delivered to the purchaser's AI Creator Cloud account. Most confirmed orders are credited promptly. A payment with unusual or incomplete verification signals may require manual review before credits are delivered.
AI Creator Cloud sells digital services and does not ship physical merchandise, so there is no physical return process. If credits were delivered to the wrong account or were not delivered after confirmed payment, contact support for correction.
Requests involving wholly unused purchased credits may be reviewed according to applicable law, payment status, promotional terms, fraud prevention, and whether any credits have been consumed. Submit the request promptly with the account and order details.
Completed AI generation tasks are generally not refundable because third-party AI model costs are incurred when generation runs. AI output is probabilistic, and subjective preference alone does not automatically qualify for a cash refund.
If a paid generation fails before usable output is produced, unused reserved credits may be returned automatically or after support review. Logs may be used to distinguish provider failure, partial delivery, duplicate submission, or misuse.
Email support@aicreatorcloud.com with the account username or email, order or payment reference, package, amount, task or project details, and reason for the request. Do not send full card details. We aim to acknowledge support requests within two business days.